Most people who reach a law firm’s website at night want three things answered before they will pick up the phone: do you handle this, what does a first meeting cost, and where are you. Chatter answers those from your own pages, in your firm’s voice, and passes anything about someone’s actual matter to your team — with the reason attached.
Built by Inherent, the agency that has built and marketed law firm websites for thirty years. Runs on your own AI account; nothing you or your visitors say trains any model.
Mark the account as a law firm and pick the state, and the Knowledge page shows the rules that touch a website chat — what is already in place, what is not, and a fix for each. A checklist with sources, not legal advice: confirm it with your bar.
Each line names the rule behind it. “Apply” writes the wording into the assistant’s instructions or the widget’s disclosure; the check turns green when it is in place.
Will: your practice areas, what a consultation costs and how to book one, offices and hours, what to bring, how fees generally work, who is on the team.
Won’t: whether someone has a claim, what their case is worth, what they should do next, deadlines for their situation, or anything that reads as an opinion on a matter. Those go to a person, and the visitor is told so plainly.
It asks for nothing about a matter, so it cannot become a conflicts problem or a confidentiality one. When a visitor volunteers facts anyway, the thread goes to your team.
The moment the assistant steps back, the push says who asked what and why. Whoever opens it finds three suggested replies drawn from your site and the conversation — tap to edit, hold to send — and answers under the firm’s name or their own.
Assigned matters notify the assignee; new ones notify everyone. The badge counts only what is waiting on a human. Nobody’s phone buzzes while the assistant is handling routine questions.
Suggestions follow the same rules as the assistant: one moves things forward (a consultation, what to bring), one asks a useful question, one buys time honestly. Your staff edit and send; the visitor sees nothing until they do.
No. It answers questions about your firm from your own pages: practice areas, fees and consultations, offices, hours, what to bring. Ask it about a specific case and it says a person will need to look at it and hands the visitor to your team. That rule is on by default and the checklist tells you if it is ever switched off.
It is set up not to. Every visitor is told they are chatting with an AI assistant, and the assistant says that nothing it says forms an attorney–client relationship or is legal advice. The wording is editable, and the compliance checklist cites the rules behind each line so you can confirm them with your bar.
The assistant asks for nothing about a matter: no facts of a case, no other party’s name. When a visitor volunteers them anyway, the thread goes to a person, and your team decides what to do next. Conversations live in your account, are never used to train any model, and can be set to expire on a schedule.
It starts with what applies everywhere (ABA Model Rules 1.18, 7.1, 8.4) and adds state rules where we have them: California’s AI disclosure, New York’s “Attorney Advertising” marking, and more as they are added. It is a checklist with sources, not advice; your bar has the last word.
It can offer one and take the details: it asks for a name, a way to reach the person and a good time, and the request lands with your team in the app, with the reason attached. Calendar booking links you already use can be placed in its answers.
Pricing, the full walkthrough and everything else about Chatter is on the main page.
Set up from your firm’s web address. Answering intake questions, within the rules, by the end of the day.
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